As a valued customer or visitor to our website, we are committed to respecting your privacy and to complying with applicable laws.

Our Privacy Statement is designed to explain how we collect, use and protect your information. You should read this notice in conjunction with the terms & conditions of use for the Nawras Website and any specific terms & conditions that relate to any service we provide to you. You can visit our website without disclosing any personally identifiable information about yourself (although please note that we may use cookies and collect other non-personally identifiable information about your browsing activity). If you do submit personal information, we will only use it to support our continuing relationship with you.

1. Collection of Personal Information
   1.1. We try to collect and use your personal information only with your knowledge and consent. Usually, this will be when you use our services, make enquiries, register or request information or other services, submit a job application or when you respond to communications from us.
   1.2. We may collect information such as your name and postal address, date of birth, gender, telephone and fax numbers, email address, and credit / debit card information as well as lifestyle and other information collected on registration or through surveys.
   1.3. If you choose to provide us with personal information it will be used in support of the intended purposes stated at the time at which it was collected, and subject to any preferences indicated by you.
    

2. Other Information
   2.1. We may also collect other non-personal information about your visit to our Website, based on your browsing activities. This information may include the pages you browse and services viewed for example. This helps us to better manage and develop our sites and to provide you with a more enjoyable, customised service and experience in the future.
    

3. How will we use the information you provide?
   3.1. We may use your information for a number of purposes such as:
   • processing your orders and managing and administering your account,
   • delivering any services or information you have requested,
   • responding to your enquiries, or
   • verifying your identity when required.
   3.2. We may also undertake selected marketing about our products or services or carefully selected third parties based on your use of our services. This may include contacting you with information about new developments, offers, services and special promotions by post, telephone and automated means such as text messages (SMS), email, fax, WAP and the world wide web.
   3.3. By providing data to us, you consent to us using your data in accordance with our Privacy Statement.
   3.4. You can contact us to update your information or to otherwise tell us how you would like to receive or limit information about Nawras and / or third party offers and services.
    

4. When will we disclose your information to others?
   4.1. We will not sell or pass your personal information to unrelated entities unless you have given us permission to do this or unless it is necessary to deliver the offers and services ordered or used by you. For example, we may disclose your data to a credit card company to validate your credit card details and obtain payment when you buy a product or service from us.
   4.2. We may disclose your personal information, information about your account, mobile phone, or other equipment in the following circumstances:
   • when we are required to do so to meet our legal or regulatory obligations, or
   • if we undergo a re-organisation or are sold to a third party.
    

5. Cookies
   We may use cookies to record details such as a user identity and general registration details on your PC. This helps us recognise you on subsequent visits so that you don't have to re-enter your registration details each time you visit us and it also allows us to provide you with a more enjoyable, customised service.
    

6. Information Security
   You should be aware that communications over the Internet, such as emails and webmails, are not secure unless they have been encrypted. Your communications may route through a number of countries before being delivered because this is the nature of the World Wide Web / Internet. We do not accept responsibility for any unauthorised access or loss of personal information that is beyond its control.
    

7. Privacy Support
   7.1. We may amend or modify our Privacy Statement at any time and in response to changes in applicable legislation.
   7.2. We value our customers and users of our website, therefore, if you have any questions about our Privacy Statement, you can contact us 24 hours a day, 365 days a year by phone on 1500 if you are calling from a Nawras number, or +968 9501 1500 from a non Nawras number, or send us a fax to +968 9510 4099 or e-mail customerservice@nawras.om. You can also visit one of our Nawras stores or kiosks during store hours or send us a letter addressed to P.O. Box 874, P.C. 111, Central Post Office, Sultanate of Oman.

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