By using the Service, you will be deemed to have accepted these terms and conditions, as varied at Nawras’ discretion:

1. Definitions and Description
   Access: The capability of receiving and making standard voice calls to fixed and mobile numbers and sending and receiving SMS and MMS messages nationally and internationally. The charges for access shall depend on the Plan chosen by the Customer.
   
   Activation: The process of giving the Customer access to Services on the Nawras Network.
   
   Bill Run: The date on which the Customer charge for the relevant period is calculated, each such period being a month.
   
   Business Customer: A Customer which has a commercial registration number in Oman (or in such other jurisdiction at the sole discretion of Nawras) and which fully complies with the registration requirements for a Business Customer in accordance with these Terms and Conditions.
   
   Charges: The charges payable by the Customer to Nawras in accordance with the Plan for:
   (a) Access;
   (b) Value Added Services; and
   all other miscellaneous charges set out in the Plan. Such charges may include miscellaneous costs payable for matters such as late payment of your bill, number change requests, SIM Card replacements or transfers.
   
   Content Services: Those Services that involve the access, use, uploading, downloading and/or sending of content or material.
   
   Credit Limit: The maximum amount of all outstanding Charges set by Nawras.
   
   Customer: Means the customer to whom these Terms and Conditions apply and who is connected to the Nawras Network. It includes any person whom Nawras reasonably believes is acting with the Customer's authority.
   
   Deposit: The security deposit that Nawras may ask a Customer (subject to the prior approval of the TRA) to pay before Nawras grants the Customer access to the Nawras Network or before providing any Service and that Nawras will hold against payment of future bills.
   
   Device: A mobile telephone, mobile enabled device or data card, which is type approved by the TRA and is suitable for connection to the Nawras Network.
   
   GPRS: General Packet Radio Service (a Value Added Service).
   
   MSISDN: The telephone number linked to the SIM.
   
   Nawras: Means Omani Qatari Telecommunications Company SAOC, a closed joint stock company formed under the laws of Oman with commercial registration number 1/77152/3 and authorised by licence dated 19 February 2005 to operate basic public mobile telecommunication Services in the Sultanate of Oman.
   
   Nawras Network: The technical communications system operated by Nawras by which Nawras makes the services available in Oman.
   
   Nawras Website: The website located at www.nawras.om
   
   Personal Identification Number (PIN): The four digit personal number issued to Customers upon the purchase of a new SIM.
   
   Personal Unlocking Key (PUK): The eight digit personal unlocking code issued to Customers upon the purchase of a new SIM along with the PIN. This number is used to unlock the SIM.
   
   Plan: Means the Charges and Services plan offered by Nawras and selected by the Customer, and any amendment thereto made by Nawras pursuant to these Terms and Conditions and published on the Nawras Website.
   
   POS: Means point of sale.
   
   Roaming: A Service that allows Customers to use the Device on foreign or domestic operators' networks other than the Nawras Network. Any Charges for Roaming both nationally and internationally are listed on the Nawras Website.
   
   Services: Means all the services that are offered by Nawras to the Customer (as set out in the Plan) and anything else Nawras provides to its Customers in connection with those services from time to time. These may include Value Added Services provided or procured by Nawras for the use of the Customers.
   
   SIM: The subscriber identification module or SIM is a card used to prove the Customer identity to the Nawras Network and allows access to it. The SIM card also includes storage space for personal information, such as SMS messages and a phonebook and other Value Added Services.
   
   SMS: Receiving SMS messages and sending SMS messages to mobile numbers from Omani operators. The Charges for SMS messages are set out in the Plan.
   
   TRA: means the Telecommunications Regulatory Authority established under the Telecommunications Regulatory Act (Royal Decree 30/2002) inter-alia to regulate the telecommunication systems and services in the Sultanate of Oman.
   
   Value Added Services: Means Services other than Access and SMS messages (TXT) such as Content Services. The Charges for Value Added Services shall depend on the Plan chosen by the Customer.
   
   ‘We’, ‘us’ and ‘our’ means Nawras; and ‘You’ means the Customer.
   
   The Plan and Charges contain explanations, definitions, notes and conditions which form part of these Terms and Conditions. A copy of the Plan and Charges are available when you purchase your Device and/or SIM and will be included in your welcome information or may be obtained by visiting our website www.nawras.om. All services, offers and promotions are subject to additional terms and conditions, as approved by the TRA and advertised in our marketing literature, POS and on our website www.nawras.om.
    

2. Change of Terms and Conditions
   Nawras has the unilateral right to make all and any changes to these Terms and Conditions from time to time and Nawras will update such changes (upon the prior approval of the TRA) on the Nawras Website and the Customer accepts any and all changes made by Nawras to these Terms and Conditions immediately, if the change is in favour of the Customer, or after 30 days of being notified.
    

3. Fees and Charges
   Nawras has the right to amend the Plans and/or Charges from time to time (upon the prior approval of the TRA) and Nawras will notify Customers of such changes by providing reasonable notice. Updates regarding Plans and/or Charges for products and Services will always be available on the Nawras Website as will the latest version of these Terms and Conditions. Nawras may levy reasonable additional administrative charges for administrative matters requested by the Customer such as extra bill prints.
    

4. Registration of Customers
   Nawras is legally obliged to maintain and validate the personal details of all its Customers. When registering for Services, the Customer undertakes to provide the correct name, address, date of birth (“Customer Personal Information”) and valid identification number/passport number. Business Customers will provide a copy of a valid commercial registration document, signature of an authorised signatory, a copy of the business's authorised signatory form and Oman Chamber of Commerce and Industry Certificate together with the originals for inspection, details of the business's registered address, company address and contact numbers including the details of a contact person for the Nawras account.
   
   Customers must also provide whatever proof of identity that Nawras considers reasonably necessary from time to time and Nawras must have sight of the original document from the Customer. Nawras agrees that it shall not disclose such Customer Personal Information to third parties for any purpose (save in connection with or as permitted by these Terms and Conditions) without the Customer’s prior consent.
    

5. Credit Assessment
   All applications for registration and for Services are subject to credit assessment and internal Nawras Customer policy before Activation of such Customers. Nawras may use credit scoring or other automated decision-making systems when assessing Customer applications. If the Nawras credit assessment of the Customer is not acceptable to Nawras, Nawras reserves the right to (a) decline to connect an applicant to the Nawras Network; and/or (b) decline to supply Value Added Services to an applicant. Nawras may ask an applicant to pay a deposit to Nawras before connecting the applicant to the Services and/or supplying Value Added Services to the applicant. If the applicant believes that the Nawras assessment is incorrect, Nawras may in its discretion review the applicant’s eligibility. However, Nawras does not accept any liability for the consequences of declining to connect applicants and reserves the right in its sole discretion to accept or decline application for any reason it decides appropriate. The Customer hereby consents to Nawras sharing the Customer's credit details with other telecommunications operators and credit assessment companies.
    

6. Offers to Business Customers
   Nawras reserves the right to provide special offers to Business Customers from time to time, at the sole discretion of Nawras. Without prejudice to these Terms and Conditions, Nawras has the right (at its sole discretion) to amend or remove any and all special offers provided to a Business Customer in the event of:
   (a) any material alteration to the Services provided to the Business Customer (in the sole opinion of Nawras); or
   (b) any material change to the Business Customer (in the sole opinion of Nawras).
    

7. Confidentiality
   Without prejudice to the reasonable requests of the Public Prosecution and under the laws of Oman, access to Customer Personal Information will only be permitted by Nawras in the event that:
   (a) access to such confidential Customer information is necessary as per the Criminal Procedure Law 99/97; and
   (b) internal Nawras guidelines approved by the TRA for the handling of confidential Customer information are complied with.
   
   Notwithstanding the above, You authorise us to use and disclose, in Oman and abroad, information about you (including Customer Personal Information), your use of the Service (including, but not limited to, phone numbers/email addresses of calls, texts and other communications “Communications” made and received by you and the date, duration, time and cost of such Communications), how you conduct your account and the location of your Device for the purposes of operating your account and providing you with the Service, or as required under law, or to debt collection agencies. You agree that the information may be used by other parties for crime and fraud detection and prevention.
    

8. SIM
   Any SIM supplied by Nawras to its Customers remains the property of Nawras. It is the Customer's responsibility to keep it safe. Nawras will replace any SIM found to be defective by reason of faulty workmanship or design free of charge but Nawras may charge the Customer for renewing or replacing a SIM in any other circumstances.
    

9. MSISDN
   All assigned MSISDNs may be altered, changed or withdrawn due to technical requirements at any time, on notice to the Customer. In case there is a dispute regarding MSISDN, the matter will be referred to TRA for resolution. No number shall be changed or withdrawn without prior notice to the Customer in any circumstances. All assigned telephone numbers are not owned by the Customer and may be altered, changed or withdrawn at any time after reasonable notice to the Customer and in accordance with the numbering-plan, policy, regulations, and directives of the TRA.
    

10. Directory and Caller ID
    Unless otherwise requested by the Customer, Nawras may make appropriate directory entries of the Customer’s name and MSISDN and such information may be available from a directory service. The MSISDN of the Customer may be sent if calling emergency services. If the Device of the number called permits it, the MSISDN of the Customer will be visible on the screen of the Device of the number called. No MSISDN will be withheld by the Nawras Network unless it is approved by the TRA.
    
    Directory Services for Nawras Customers can be obtained by calling 1518. There is a charge for this Service.
    
    Emergency Services can be contacted by calling 9999 or 112.
     

11. Content Services
    The Customer acknowledges that (a) the ability to use Content Services and (b) the quality of Content Services depends on the functionality of the Device used by the Customer for such Content Services and the quality of such content or material. The provision of Content Services shall be subject to the approval of the relevant authorities this includes, without limitation, the prior approval of the Ministry for Heritage and Culture. If the Customer so elects, Nawras shall not send unsolicited SMS and MMS messages, ‘SPAM’, content or material to the Customer. We will use reasonable endeavours to maintain Content Services but it may be incomplete, out of date or inaccurate and is provided on an “as is” basis.
     

12. Refunds
    Products/Devices that have not been opened (i.e the seal or the foil has not been broken) can be refunded at the POS where the product/Device was bought within ten (10) days if returned with the receipt. Products (including SIMs) will also be replaced and Devices will be replaced or refunded within ten (10) days of purchase, with a valid receipt, to the POS where the product/Device was bought if the product/Device is defective and such defect is not as a result of the misuse of the product/Device by the Customer as per the Customer's rights under Article 11 of Royal Decree 81/2002. After expiry of this ten (10) day period, Nawras will endeavour to organise repair pursuant to the manufacturer's warranties of any defective product/Device or Nawras' reasonable discretion.
     

13. Commitment Period
    Post-paid subscriptions are subject to a 2 month commitment period from the date of Activation of the Services. For Services offered to Business Customers, the 2 month commitment period recommences on the addition of each further Service for that Business Customer from the date of Activation of each further Service. If a Customer wishes to terminate the Services within this commitment period a fee equal to the subscription fees for the remaining period will be charged. In case of promotions Nawras reserves the right to introduce a special commitment period. Full details of this will be provided in the promotion details.
     

14. Suspension of Services
    Nawras can at any time suspend the provision of the Services without informing Customers if:
    (a) it is believed that the Device or the Services is/are being used in an unauthorized manner or for criminal activities; or
    (b) the Customer is in breach of these Terms and Conditions; or
    (c) if the Customer's Credit Limit is exceeded; or
    (d) Nawras is aware or has reason to believe that these Terms and Conditions have been entered into fraudulently or if Nawras is satisfied that fraudulent or improper use of the Customer MSISDN is taking place; or
    (e) Nawras is notified that the Device or SIM has been stolen or lost; or
    (f) the Customer does anything (or allows anything to be done) which may damage or affect the operation of the Nawras Network; or
    (g) there are reasons for suspension outside of Nawras' control.
     

15. Services
    The Service is not available in all parts of Oman, nor in all other countries and may be restricted to certain areas within those countries where Access to the Service is possible. The Service is not fault free and it may be impaired by geographic, atmospheric or other conditions or circumstances beyond our control and you will be entitled to the quality of Service generally provided by a competent mobile telecommunications service provider exercising reasonable skill and care. If the Customer uses Services from a country outside Oman, the use of the Services may be subject to different laws and regulations that apply in that country. Nawras is not liable for the Customer's failure to comply with those laws or regulations. If we cannot provide the Service to you because of something beyond our reasonable control, we will not be liable to you for this.
     

16. Pro-rata Payments First Bill
    The first bill provided to the Customer will cover the period from Activation of the Services to the first Bill Run. As the monthly fee is paid up-front, the first payment will cover (a) a pro-rata payment of the monthly fee from Activation of the Services to the first Bill Run; and (b) full monthly fee for the coming month (until the subsequent Bill Run) in addition to; (c) the accumulated usage (call Charges and other Charges) from the Activation of the Services until the first Bill Run. In case of termination of the Services the last bill will cover a pro-rata calculation of the monthly fee in addition to the accumulated usage.
     

17. Termination of Contract by Customer
    A Customer may terminate the contract at any time at the expiry of the two (2) months binding period. Termination of the Services will follow after a termination request has been signed and received by Nawras. At the termination of the contract any sum due to Nawras from the Customer may be deducted from any sum received by Nawras as a deposit.
     

18. Customer Responsibilities
    The Customer must:
    (a) keep confidential, and not disclose to any third party, the Customer account password or any PIN, or PUK issued by Nawras permitting access to the Services;
    (b) pay in full the monthly bill no later than the stated due date and the Customer is fully responsible for all usage linked to the account;
    (c) not use the Services for any improper, immoral, fraudulent or unlawful purposes or for the sending of any communication which is of an offensive, abusive, indecent, obscene or menacing nature;
    (d) not cause, nor knowingly allow others to cause, any nuisance, annoyance or inconvenience, whether to Nawras or to any person or entity, by any means including the use of the Nawras Network for sending of unsolicited communications;
    (e) not act in a way, whether knowingly or otherwise, which will impair the operation of the Nawras Network or any part of it, or put it in jeopardy;
    (f) use only Devices approved by the TRA for use with the Nawras Network, and comply with all relevant manufacturer's advice, legislation or regulations relating to their use;
    (g) comply with any reasonable instructions issued by Nawras which concern the Customer's use of the Services, and co-operate with Nawras in reasonable security and other checks (which may include Nawras making phone calls to the Customer);
    (h) not send or upload anything that is copyright protected (unless permission is obtained) or which in any way breaches the intellectual property rights of any third party;
    (i) not copy, modify, store, forward, publish or distribute the Services or their content without Nawras' express permission;
    (j) only use content and the Services for the Customer's own personal use and not for any commercial purposes or distribute it commercially; and
    (k) Subject to Electronic Recharges, not to re-sell, re-supply or otherwise distribute the Services or Devices without the prior written agreement of Nawras. The Customer has the sole responsibility of keeping track of its employees, agents, representatives and other end users of the Services and their use of the Services.
     

19. When Payment is due
    Payment of bills by the Customer must be made no later than the due date stated on the monthly bill. Payments can be made through any approved bank, payment partner or Nawras retail outlet. Ordinarily Nawras will accept payment of bills by cash, credit card, debit card and electronic transfer, but will reserve the right to refuse any payment method if there is reasonable cause to believe such payment will be dishonoured. Nawras has the right to charge a late payment fee as will be published from time to time if payment is not made on or before the due date. Nawras also has the right to discontinue the Services if payment is not made on or before the due date. If the Services are discontinued because of late payment a reactivation fee will apply to the Customer and the Customer will have to pay the normal subscription fees for the period of deactivation. Nawras has the right to disconnect the Services permanently if payment is not made on or before the due date specified in the bills and to allocate the MSISDN to another Customer.
     

20. Customer Complaints
    Nawras takes its Customers’ satisfaction with the Services very seriously and will endeavour to respond to all communications and complaints from Customers a caring, fair, efficient and professional manner. The complaint handling procedure is available on the Nawras Website and includes details of how to make complaints in respect of nuisance or unwanted calls and messages with a clear framework for the procedures and steps to be followed. You may either telephone us or write to us with a complaint.
     

21. Credit Card Information
    If a Customer has provided Nawras with credit card information (and in particular the Customer's credit card number and other similar details) the Customer acknowledges and agrees that Nawras is entitled in its sole discretion without further notice to debit the said credit card at any given time to cover any unpaid amount due from the Customer to Nawras. In so providing this information, the Customer undertakes to Nawras that in the event of any variation, change or cancellation of the credit card details, the Customer will within three (3) days of such variation change or cancellation inform Nawras of the same. Nawras reserves the unilateral right to terminate the Services in the event of (a) cancellation of the credit card; or (b) failure by the Customer to notify Nawras of such variation change or cancellation detailed above within the time limit provided.
     

22. Limitation of Liability
    Nawras will not be liable for any loss howsoever caused whether direct or indirect and including but not limited to loss of profits or revenue, loss of use, lost business, wasted expenditure or savings that a Customer might have made in any way arising out of these Terms and Conditions, or any interruption to or failure of the Services or otherwise except in accordance with the mandatory provisions of the law.
     

23. Disputes
    The TRA has the right to consider the disputes that arise between Nawras and Customers and resolve them in accordance with the Telecommunications Regulatory Law and the applicable laws. The decisions of the TRA shall be binding on all parties and the TRA may with the agreement of the parties to the dispute refer the dispute to arbitration.
     

24. CUG Fair Usage Policy
    To ensure the fair allocation of network resources for all its customers, customers using the CUG service in an excessive way will be altered by Nawras and Nawras reserves its right to restrict their usage or migrate them to an alternative plan if they are found to be continuously using the service excessively.
     

25. Data Module Fair Usage Policy
    In case of excessive data usage by any individual customer which has an adverse impact on our ability to provide this option to our other customers to the standard they would expect from Nawras, Nawras reserves the right to withdraw the Data Module option for that customer.
     

26. Announcements and Notices
    Notices to Customers will be sent to the address to which the Customer’s monthly bill is sent or by SMS to your device. Nawras will use the Nawras Website to publish changes to products, Plans and Charges. Where stated in these Terms and Conditions that the Customer is to contact Nawras in writing, the following address should be used:
    Nawras
    Attention: Customer Services
    PO Box 874, Postal Code 111
    Central Post Office, Sultanate of Oman.
    In the alternative, an email can be sent to customerservice@nawras.om

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