Nawras launches Business Solutions

Nawras, the Sultanate’s customer-oriented communications provider, launched a number of business products and services under the umbrella Nawras Business Solutions at a gala dinner hosted for business executives at Muscat Grand Hyatt Monday evening.

Over 150 business leaders listened to a presentation delivered by Ross Cormack, Nawras CEO, and enjoyed a delicious gala dinner. The presentation focused on the different components of the Nawras Business Solutions, which had been developed based on collecting feedback from business people in order to understand their needs. Cormack said, “Our market research has clearly shown that there is no ‘one size fits all’ for the business market. Therefore, we have based the Nawras Business Solutions on a modular approach, allowing businesses to select components to meet their specific business needs. By combining the different components, we can build tailor-made solutions for the individual businesses and retain flexibility to add new products and services as their business requirements develop.”

Mr. Cormack went on to highlight some of the exciting and innovative components of the Nawras Business Solutions, which provide businesses with best service, best quality and best value.

We come to you
Nawras Account Managers have been trained to the very best, in order to understand customer needs and how they can be met by the latest products and services in the world of mobile communication. They are responsible for contacting customers, building relationships and making it convenient for business customers to purchase any of Nawras products and services without having to leave the office! Speaking on the occasion Mr. Mohammed Al Barashdy, Head of Direct Channels, commented, “We have spent time listening to business customers to develop products and services which best meets their needs. Our Account Managers are looking forward to enter into a dialogue with a lot of Omani businesses, to discuss how we can tailor make a solution to fulfill the needs of their particular business.”

Dedicated Customer Service
Nawras makes sure that business customers are given special attention to their queries. That’s why Nawras provides business customers with priority access to its dedicated and specially trained customer champions 24 hours a day, 7 days a week.

Convenience first
With Nawras, the payment process is fast and queues are minimized. Nawras has introduced best-in-class technology to support monthly payments through free bill payment services 24 hours a day 7 days a week. At Bank Muscat and Oman Arab Bank Nawras business customers can make their payments at over 300 payment channels, at any branch, ATM or Cash Deposit Machines, or by telephone banking or on-line banking. In addition, payments can be made at any Nawras store. With Nawras you can also trust that your payment goes through fast and smoothly, and it will be confirmed through SMS when payment has been received.

Number Notification Service
Nawras takes away the burden of informing family, friends and business colleagues of a Nawras customer’s new mobile number, by sending a free SMS with the new number to every selected contact in the customer’s mobile phonebook. The service is free of charge and only takes a few minutes to complete!

SIM Card Replacement service
If a SIM card gets lost or damaged, Nawras provides its customers with a new one with the same phone number, free of charge. By visiting a Nawras store, a replacement SIM will be provided within minutes.

A Twin-Card for your car phone or alternate mobile phone
Nawras eliminates the inconvenience of switching SIM cards between handsets. With Nawras Ajel Twin, Nawras customers have the convenience of using two duplicated SIM cards with the same mobile number. All services are activated on both SIM cards. Nawras Ajel Twin is ideal for customers having built-in car phones or multiple handsets.

Enjoy Nawras service all across the Sultanate
Based on a national roaming agreement with Oman Mobile, Nawras is providing the most comprehensive network coverage in the Sultanate, covering more than 90% of the population from the northern-most region of Musandum to the southern-most region of Dhofar. And Nawras provides all this coverage at Nawras prices! With its own Mobile Broadband network, Nawras already covers more than 75% of the Omani population, and will cover 85% of the population by the end of 2005.

International Roaming across the globe
Nawras has expanded its network of international roaming partners to cover more than 95% of Omani travel destinations, and the number of countries is continuously growing. By the end of 2005, Nawras will offer its customers more than 100 roaming partners in 60 countries.

World class network quality
Nawras has benchmarked its state-of-the-art network with 81 other mobile operators world-wide. Mr. Peter Rubeck, Nawras CTO, commented, “We are scoring very well on all the 9 benchmarked network quality parameters, and on 4 parameters we are even in the top 10! This is a remarkable achievement, taking into consideration that we have only been in business for 9 months, and a large number of our ‘competitors’ have more than 10 years operational experience.”

Mobile Broadband – Fast, Affordable, Everywhere
As the only mobile operator in Oman, Nawras keeps its customers connected through a Mobile Broadband (2.75G/EDGE) network. Whether accessing the internet, corporate emails or simply leisure content, Nawras provides its customers with a fast and affordable service. For a monthly fee from as low as 3 R.O per month and with a cap of 39 R.O per month independent of transferred data volume, Nawras customers never have to worry about data volumes and MByte prices anymore.

News on the Go
Stay up-to-date with the latest news, in addition to other downloads and content offered through the Nawras Mobile Portal - Nawras Zone. Nawras, in partnership with Al Jazeera Mobile, provides an exciting News Service, which allows Nawras customers to get information in Arabic and English wherever, whenever they want. This includes Breaking News, International News, Business and Sports News. Powered by Al Majaz Telecom, the AlJazeera Mobile News Service features the latest information from Al Jazeera Channel. Nawras customers can either receive the news upon request or through a subscription service.

Best value
Nawras understands that cost is a vital part of any business, and is therefore offering the best value in the mobile market. The pricing structure is transparent and easy to understand. With Nawras one can simply enjoy the fantastic price of 19bz per minute to other Nawras customers from the first minute, 24 hours a day. In addition, one can enjoy the lowest international call tariffs in the Sultanate. Thus, with Nawras there is no big monthly commitment required to get great prices. Speaking on the occasion Mr. Munir Ahmed, General Manager at Grand Hyatt Muscat, said, “Nawras Business Solutions don’t just meet my needs. They meet my growing needs in a cost efficient way. We are pleased to be a business customer of Nawras, and we look forward to building a lasting business relationship.”

Get rewarded for talking more
As part of Nawras’ market research, we learned that most businesses wanted to be rewarded for higher usage. Therefore, on top of offering businesses the best prices in the market, Nawras has implemented a volume discount to reward businesses for increased usage. The higher the consumption, the bigger the discount, ensuring that businesses get the best deal in the market.

Minimizing initial investment
In order to ensure that the first move to success in not a costly one, Nawras focuses on minimizing businesses’ initial investment. The more subscriptions a Nawras business customer purchases, the lower the activation fee. For businesses purchasing more than 50 subscriptions, the activation fee is even waived.

Making your accounting easy
In order to make accounting easier, Nawras provides business customers with several choices of bill cycles, including one running from the 1st to the end of each month.

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