Nawras self service Machine

Award winning communications provider Nawras is introducing new self service machines in additional, convenient locations for its more than 1.6 million customers across the Sultanate of Oman. By the end of August, there will be over 50 machines providing quick and easy bill payment for Nawras Ajel customers as well as a fast way for Nawras Mousbak customers to recharge. Importantly these new machines offer an environmentally friendly way to recharge without the use of a plastic card.
                                                    
From Said Al-Shamsi Trading at Al Buraimi to Al Edbaa Bookshop at Ibra and from Golden Door Shop at Ibri to Red Sea at Sohar Souk, the machines are widespread across the country with some even operating on a 24-hour basis. Latest installations have taken place at Nawras Hurmoz at Khasab behind Bank Muscat, Abaq Al Tamayoz Sanad Shop at Rusail and Al Nada United at Saham.

To use the self service machine for bill payment, customers simply select Arabic or English language and then enter their own mobile number or any other mobile number that they wish to settle. The balance due is shown and the customer can insert banknotes according to the amount being paid. Although change is not given, any excess payment is simply credited to the next bill. Customers receive a paper receipt and SMS to confirm the payment has been made.

To recharge a Nawras Mousbak mobile number, customers select their preferred language, and then enter the number using the touch keypad followed by the amount they would like to credit before inserting the relevant cash into the slot on the machine. A paper receipt will be printed and customers will also receive an instant SMS to confirm that recharge has taken place.

Nawras, a Qtel Group company, first introduced e-payment through the innovative self service portal MyNawras which is simple to access via the award winning website www.nawras.om . Through this channel, customers can recharge their Nawras Mousbak accounts, check their Nawras Ajel account statement for the last six months as well as pay their own bill or a bill for others. There is even a facility to send WebSMS to single addresses or a group which makes it easy to send one message with the same content to a group of friends, family members or colleagues.

Numerous payment choices from Nawras include the convenience of another Nawras first: post to pre and pre to pre SMS credit transfer. In addition, Nawras customers can use any Oman Arab Bank branch or FastBank Centre, telephone the Bank Muscat call centre or visit its online facility.

Since launch, Nawras has been intent on giving customers new and better ways to do things whether it is more convenient ways to pay bills, more alternatives when it comes to buying credit or more roaming partners when travelling abroad. The recent introduction of the great value single roaming rate ‘SmartRoamer’ for Nawras customers travelling in the GCC is another example of this aim being fulfilled. By living the customer experience every day, Nawras people are committed to improving every aspect of their customers’ mobile experience.

Recently recognised for its leading customer care, Nawras was awarded Middle East Call Centre of the Year 2009 and previously named Best Telecom Brand Oman and Middle East Mobile Operator of the Year.